At Logic Viper, we aim to provide the best quality products and services to our customers. However, we understand that there may be occasions where you may need to return a product or request a refund for services. This policy outlines the conditions under which returns and refunds are accepted for products and services provided by Logic Viper.
New Products: You may return new, unused, and unopened products purchased directly from Logic Viper within 14 days of the delivery date. The product must be in its original condition, including all packaging, accessories, and documentation.
Used or Refurbished Products: Due to the nature of used and refurbished products, all sales are final. We do not offer returns or exchanges on used or refurbished items unless the product is damaged upon arrival or is not as described.
For any service-based engagements such as cybersecurity assessments, consultations, or other services, Logic Viper does not offer refunds after the service has been delivered. If you are unsatisfied with the service, please contact us to resolve the issue.
If you wish to return a product, please follow these steps:
Contact Us: Email our customer service team at customer@logicviper.com or call 347-923- 0000 within 14 days of delivery to initiate the return process. Provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number. This number must be included with your returned package.
Shipping: Customers are responsible for shipping the product back to us. Please ensure that the product is securely packed and shipped via a traceable method. Logic Viper is not responsible for returns lost or damaged during transit.
Inspection: Upon receiving the returned product, our team will inspect the item to verify its condition. If the item meets our return criteria, we will process the refund.
Refunds will be issued based on the following conditions:
New Products: If the returned product is in new, unused condition, and includes all original packaging and accessories, a refund will be processed within 7-10 business days after we receive and inspect the item. Refunds will be issued to the original payment method, minus any applicable restocking fees (up to 15%).
Used or Refurbished Products: We do not offer refunds on used or refurbished products, except in cases where the product is defective, damaged upon arrival, or not as described.
Digital Products and Services: Once a software license key has been issued or the digital service has been delivered, we cannot provide refunds unless the product is proven to be defective within 7 days of purchase. Refunds for digital services will be processed within 7-10 business days.
The following items cannot be returned:
If you receive a product that is defective or damaged upon arrival, please contact us immediately at customer@logicviper.com or call 347-923-0000. We will arrange for a return or exchange at no additional cost to you. Defective or damaged products must be reported within 7 days of delivery.
Exchanges are only available for products that are defective or damaged upon arrival. If you wish to exchange a defective item, please contact us within 7 days of delivery. We will work with you to arrange a replacement.
A restocking fee of up to 15% may apply for returned new products that are opened but in otherwise unused condition. The restocking fee covers inspection, repackaging, and administrative costs.
For questions or concerns regarding returns or refunds, please contact us:
Logic Viper
Email: customer@logicviper.com
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